Computer systems are a lot like cars in that they need regular servicing to reduce the chance of costly major failures. Crystal IT Support Plans are the result of a lot of research on the most common computer problems and how to prevent them.

All IT Infrastructure requires constant maintenance to keep it running smoothly and efficiently. Crystal IT offers a complete range of maintenance services that are tailored to your business needs. Our “Preventative Maintenance Program” has been designed to:

reduce the likelihood of system failure
reduce downtime
reduce the cost of repairs by identifying problems as or before they emerge
increase productivity by ensuring systems run at optimal performance
provide peace of mind that critical data is safe & secure
What do I get with a Support Plan?
All Servers &/or workstations are serviced once per month with hardware and software checks to identify potential faults, and provide a general tune-up to Windows. We also check that backups are working, UPSs are functional, and no viruses or faults are present. Who is checking YOUR backups currently?

Hardware Checks Include:

Clean dirt build up
Check cooling fans
Check HDDs for errors.
Check cards fully seated.
Check physical memory & CPU usage
Software Checks Include:

Check latest Windows patches and MS Office patches & fix new Windows security flaws
Check logs and flag problems
Schedule scandisk & defrag as required
Test UPS (if present)
Check AntiVirus software current, updated and working
Check backup logs for problems
Partial test Restore of Backup
Check Services running
Clear old temp files
Check Drive space
For a complete listing of all checks and work performed, please ask for a copy of our Support Plan Service Level Agreement.
As a RECOMMENDED option, all workstations can be installed with Trend Micro’s Antivirus and Antispyware software which actively acts to protect systems against the most common forms of web-acquired Malware which slow systems and cause instability